![]() When Dave & Buster's opened its first location in 1982, all of its games operated on coins the chain calls “chips.” The entertainment centers still use chips, only now customers put them on their Power Cards instead of in their pockets. We're extremely happy.”Īmusement parks have taken notice of stories such as this, but only now has technology advanced to the point where these larger facilities can finally take the plunge themselves-and soon. “With the Sacoa Power Card, Dave & Buster's rev enue has increased, our customer serv ice has been enhanced, and it put us on a platform that can keep up with our rapid growth,” says co-founder Dave Corriveau in a testimonial on Sacoa's web site (“Reli ability and support far exceeded our expectations. Dave & Buster's is effervescent in its praise for Sacoa's Pla圜ard (dubbed “Power Card” by the Texas franchise). Ten years down the road, Dave & Buster's is one of more than 300 FECs and arcades around the globe using Sacoa's system, while countless other entertainment centers have also made the switch using similar forms of the same general technology. “We said, ‘There's no way-we'll kill our business if we go to swipe cards.' He said, ‘I promise you, you won't.'” “We were sitting outside the hall in Orlando at one of the little lunch eon counters” as Mochkovsky pitched his system. “I can remember it very clearly,” Haynes says. But Jorge Mochkovsky, owner/director of Sacoa Entertainment, producer of the Play-Card cashless system since 1992, con vinced Dave & Buster's executives otherwise during IAAPA's 1995 conven tion and trade show. “Our stance had always been that the coins hitting the pan were a draw-like Vegas,” Haynes says. Would the change go over well with cus tomers? Would it be beneficial for man agement? Would it change the Dave & Buster's image too drastically? A decade later, the rest of the amusement industry is catching on, too.Ĭory Haynes, vice president of amusement operations for Dallas, Texas-based Dave & Buster's, says back in the early 1990s his company was worried about what a switch from coins to debit cards would do to its profitable business. I t took a little convincing, but the folks at Dave & Buster's finally came around and made the jump to a cashless system for their successful chain of bar/entertainment centers.
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